Terms and conditions
Terms and Conditions – Bashberry Studio
Welcome to Bashberry Studio 🍓✨ By accessing our website and purchasing from our store hosted on Big Cartel, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
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### 1. General Information
Bashberry Studio is a small business specializing in handmade and custom party decor, including cake toppers, birthday banners, and personalized items. All products are made with care and attention to detail.
We reserve the right to update or change these Terms at any time without prior notice.
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### 2. Orders & Customization
- Many of our products are handmade and made-to-order.
- Please double-check all personalization details (names, dates, colors) before submitting your order.
- Bashberry Studio is not responsible for errors submitted by the customer.
Once an order is placed, changes or cancellations may not be guaranteed.
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### 3. Processing Time
- Processing times vary depending on the product and order volume.
- Estimated production times will be provided on product listings.
- Rush orders may be available upon request (additional fees may apply).
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### 4. Shipping
- We are not responsible for delays caused by shipping carriers.
- Please ensure your shipping address is correct at checkout.
- Bashberry Studio is not responsible for lost or stolen packages once marked as delivered.
Tracking information will be provided when available.
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### 5. Returns & Exchanges
- Due to the custom and handmade nature of our products, all sales are final.
- We do not accept returns or exchanges unless the item arrives damaged or incorrect.
If there is an issue with your order, please contact us within 3 days of delivery with photos.
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### 6. Refunds
Refunds or replacements will only be issued if:
- The item is defective or damaged upon arrival
- The wrong item was sent
We reserve the right to evaluate each situation individually.
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### 7. Intellectual Property
All designs, images, and content on this website are the property of Bashberry Studio and may not be copied, reproduced, or used without permission.
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### 8. Product Disclaimer
- Colors may vary slightly due to screen settings and lighting.
- Handmade items may have slight variations, making each piece unique.
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### 9. Limitation of Liability
Bashberry Studio is not liable for any indirect, incidental, or consequential damages related to the use of our products or website.
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### 10. Contact Information
For any questions regarding your order or these Terms, please contact:
Email: [email protected]
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By purchasing from Bashberry Studio, you agree to these Terms and Conditions.
Thank you for supporting handmade 💖🍓